Emergency Assistance for Travellers
When you travel away from home - whether it’s a business meeting, a family visit, or that once-in-a-lifetime special vacation, you don’t want to worry about being stranded if your VISA^® card is lost or stolen. Visa doesn’t want you to worry about how you’ll continue your trip. That’s why we provide around-the-clock emergency assistance to all VISA cardholders. No matter where you travel in the world, you can call our Global Customer Assistance Service, 24 hours a day, 7 days a week, and a customer service representative will be on hand to help you. They’ll take your lost or stolen card report, arrange for a replacement card or emergency cash delivery with your financial institution’s approval, and answer any other VISA card- or travel-related inquiries. Our worldwide network of toll-free telephone numbers makes contacting one of our Global Assistance Centres easy. And once your call is answered, our multilingual customer service representatives are ready to assist you in your native language.

What to do if your card is lost or stolen:

If you’re close to home...
Immediately contact your financial institution to report the loss or theft and arrange for a replacement card to be mailed to you. You should keep a copy of your financial institution’s name, its customer service phone number, and your VISA account number in a convenient place, separate from your card.

If you’re travelling away from home...
Immediately contact the VISA Global Customer Assistance Service using our worldwide network of toll-free telephone numbers. Before you leave on a trip, make a note of the toll-free emergency number for your destination and keep it with you, but separate from your card.

 

Lost VISA card toll-free numbers
Anguilla 1-800-847-2911	France 0800-90-1179	Okinawa 00531-11-1555
Antigua 1-800-847-2911	Germany 0800-811-8440	Panama 001-800-111-0016
Argentina 0800-666-0171	Grenada 1-800-847-2911	Philippines 1-800-1-111-9015
Aruba 800-1518	Greece 00-800-11-638-0304	Portugal 800-8-11-824
Australia 1-800-125-440	Guam 1-800-847-2911	Puerto Rico 1-800-847-2911
Austria AT&T Direct Dial 0800-200-288 When prompted, enter 800-892-8134	Guatemala 1-800-999-0115	Saba 1-800-847-2911
Bahrain 800-006	Hong Kong 800-96-7025	Saint Eustatius 1-800-847-2911
Barbados 1-800-847-2911	Hungary 06-800-11272	Saint Kitts/Nevis 1-800-847-2911
Belgium 0800-1-8397	India Not Available	Saint Maarten 1-800-847-2911
Bermuda 1-800-847-2911	Indonesia 001-803-1-933-6294	San Marino 800-819-014
Bolivia 800-10-0188	Ireland 1-800-55-8002	Singapore 800-110-0344
Bonaire 001-800-847-2911	Israel 1-800-941-1605	South Africa 0800-990-475
Brazil 0800-891-3680	Italy 800-819-014	Spain 900-99-1124
British Virgin Islands 1-800-847-2911	Jamaica 1-800-847-2911	Sweden 020-793-146
Canada 1-800-847-2911	Japan 00531-11-1555	Switzerland 0800-89-4732
Cayman Islands 1-800-847-2911	Korea 00798-11-908-8212	Taiwan 00801-10-3008
Chile 1230-020-2136	Liechtenstein 0800-89-4732	Thailand 001-800-11-535-0660
China 10-800-110-2911	Luxembourg 0800-2012	Trinidad/Tobago 1-800-847-2911
Colombia 01-800-912-5713	Malaysia 1-800-80-0159	Turkey 00-800-13-535-0900
Costa Rica 0-800-011-0030	Mexico 001-800-847-2911	Turks and Caicos 0-1-800-847-2911
Curacao 001-800-847-2911	Monaco Not Available	United Kingdom 0800-89-1725
Denmark 80-010277	Montserrat 1-800-847-2911	United States of America 1-800-847-2911 (within the US)
Dominica 1-800-847-2911	Netherlands 0800-022-3110	United States of America 1-410-581-3836 (collect, outside of US)
Dominican Republic 1-800-847-2911	New Zealand 0800-44-3019	Uruguay 00-0411-940-7915
Finland 0800-11-0057	Norway 800-12052	Venezuela 0800-1-002167
* Note: If the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers, call collect 410-581-9994 or 410-581-3836.